Privacy Policy

1. Introduction

Welcome to Aigenti, operated by AUEZ AI Inc., a company incorporated in Ontario, Canada ("Aigenti," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website (https://aigenti.ai) and AI-powered solutions (the "Service"). By using our Service, you consent to the practices described in this Privacy Policy. This Policy should be read together with our Terms of Service.

We are not currently certified or formally compliant with any specific privacy framework or law (for example, PIPEDA, GDPR, or CCPA). We nevertheless aim to handle personal information responsibly and in line with generally accepted principles. This Policy describes our practices and the choices available to you.

2. Definitions

• Personal Data: Any information about an identifiable individual, which may be interpreted differently depending on your location and applicable laws.
• Usage Data: Information automatically collected, such as IP address, device and browser information, pages visited, and activity logs.
• Cookies: Small data files placed on your device to operate and improve the Service.
• Data Controller / Organization: Aigenti is responsible for Personal Data under its control, whether processed directly or through third parties. Where we act on behalf of clients, we act as a service provider/data processor.
• Applicable Privacy Laws: Privacy and data protection laws that may apply to you based on your location; we do not claim compliance with any particular framework at this time.

3. Information We Collect

We limit collection to what is reasonable and necessary for identified purposes.

• Personal Information: Name, email address, phone number, billing and payment details.
• Usage Data: IP address, device and browser type, operating system, referring/exit pages, timestamps, and activity logs.
• Service Data: Inputs, prompts, transcripts, files, or other content you or your end users provide to or generate through our AI tools; resulting outputs generated by the Service.
• Credentials & Integrations: API keys and third‑party connection details you provide to enable integrations (e.g., calendars, CRMs, and communication tools).

We do not intentionally collect highly sensitive information (e.g., social insurance numbers, government IDs, financial account numbers beyond what is necessary for billing, or precise health data) unless specifically required for a particular service and with appropriate safeguards and consent.

4. How We Use Your Data

We use Personal Data only for purposes a reasonable person would consider appropriate in the circumstances, including to:

• Provide, operate, and maintain the Service.
• Authenticate users and manage accounts.
• Process transactions, subscriptions, and billing.
• Maintain security, prevent misuse, and detect/prevent fraud or abuse.
• Improve and develop the Service, including research, testing, and analytics. Where possible, we use anonymized or aggregated information.
• Comply with legal, regulatory, and contractual obligations.

We do not use Personal Data for unrelated purposes without your consent.

5. Data Retention

We retain Personal Data only as long as necessary to fulfill the purposes for which it was collected or as required by law. Customers may request deletion of Personal Data and Service Data, subject to legal or business retention requirements.

6. Data Transfers

Your information may be stored or processed in Canada, the United States, or other countries where our service providers are located. By using the Service, you consent to these transfers. These locations may have different data protection rules than your home jurisdiction, and we do not represent that our safeguards meet any particular legal framework’s requirements.

7. Disclosure of Data

We may disclose Personal Data:

• To service providers (e.g., hosting, analytics, payments, communications) acting on our behalf under contractual safeguards.
• To comply with laws, regulations, legal processes, or governmental requests.
• In connection with a merger, acquisition, financing, or sale of all or a portion of our assets.
• With your consent or as otherwise permitted/required by law.

8. Security of Data

We use commercially reasonable technical, administrative, and physical safeguards designed to protect Personal Data. However, no method of transmission over the Internet or method of electronic storage is fully secure. If we determine that a breach poses a significant risk of harm, we will notify affected individuals as appropriate and as required by applicable law.

9. Your Rights

Depending on your location, you may have certain rights over your Personal Data (for example, access, correction, deletion, portability, restriction, or objection). We do not claim compliance with any particular privacy framework, but we will respond to verified requests to the extent required by applicable law and operationally feasible. You can submit requests to privacy@aigenti.ai. We may take steps to verify your identity before responding.

10. Cookies & Tracking

We use cookies and similar technologies for essential operations (session/auth), preferences, security, performance, and analytics. You can manage cookies through your browser settings. If you receive marketing emails from us, you can unsubscribe at any time via the links provided in those emails.

11. Third‑Party Service Providers

We engage providers such as:

• Analytics: e.g., Google Analytics, PostHog.
• Hosting/Infrastructure: e.g., AWS, GCP, Azure.
• Payments: e.g., Stripe.
• Communications: e.g., Twilio, SendGrid.

These providers are contractually obligated to protect Personal Data and process it only on our instructions.

12. Children’s Privacy

Our Service is not directed to children. We do not knowingly collect personal information from children under 13 (U.S.) or under 16 where required by the GDPR. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice (e.g., email or a prominent notice on our website). Your continued use of the Service after changes become effective constitutes acceptance of the revised Policy.

14. Contact Us

AUEZ AI Inc.
Support: support@aigenti.ai

Last Updated: 2025-08-29