Terms of Service

Last Updated: February 27, 2025

Please read these Terms of Service (these “Terms”) carefully, as they constitute a legally binding agreement between AUEZ AI Inc., an Ontario corporation (“Aigenti,” “we,” “us” or “our”), and you, the end-user, along with any employees, agents, contractors, or other entity on whose behalf the end-user accepts these Terms (collectively, “you” or “your”). These Terms apply to your use of our website, platform, and related services (as defined below).

If you are using the Services on behalf of another person or entity (for example, your employer or a client, collectively the “Client”), you agree that your acceptance of these Terms also binds the Client, and you represent and warrant that you have the authority to bind the Client to these Terms. Any reference to “you” or “your” in these Terms will apply equally to that Client.

This is a binding legal agreement. If you use the Services, or click “accept” or “agree” to these Terms when presented to you in any interface for the Services, or you have signed a subscription agreement that incorporates these Terms, you are legally bound by them.

If you do not agree to all of these Terms, you must not use the Services or set up an account (as defined below).

By agreeing to these Terms, you expressly agree that — except where prohibited by applicable law — any disputes will be resolved by binding arbitration on an individual basis only, and not in any class or representative action.

1. Acceptance of these Terms

1.1 Agreement to Terms

You agree to be bound by these Terms by creating an account with Aigenti, using the Services, or otherwise indicating acceptance when presented with these Terms in any interface for the Services. If you are entering into these Terms on behalf of a Client, you represent and warrant that you have the legal authority to bind the Client to these Terms. In that case, all references to “you” and “your” in these Terms will include that Client.

If you do not agree to all of these Terms, you must not access or use the Services.

1.2 Incorporation of Policies

These Terms incorporate by reference our Privacy Policy, which explains what information we collect from you and how we protect and use it, and any other guidelines, rules, or policies made available through our website or platform from time to time (collectively, the “Policies”). These Policies form part of these Terms and are legally binding.

1.3 Duration

These Terms will remain in effect from the date you accept them until terminated in accordance with Section 7 (Term and Termination).

1.4 Consumers and Businesses

If you are an individual using the Services primarily for personal, family, or household purposes, certain provisions of these Terms (including arbitration requirements, disclaimers, and limitations of liability) may not apply to you under the consumer protection laws of your province or territory. Where any provision of these Terms is found to be unenforceable under applicable consumer protection laws, that provision will not apply to you, but the remainder of the Terms will remain in effect.

2. Using the Services

2.1 Right to Use and License

Subject to your compliance with these Terms, Aigenti grants you a limited, non-exclusive, non-transferable, non-assignable, non-sublicensable, and revocable right to:

• (a) access and use the Services solely for your internal business or personal purposes (as applicable); and
• (b) where applicable, use any downloadable or locally installed object code provided by Aigenti solely for the purpose of using the Services in accordance with these Terms and applicable technical documentation.

You acknowledge and agree that:

• You are granted only a right to use the Services; no ownership interest is transferred.
• All rights not expressly granted to you are reserved by Aigenti and its licensors.

2.2 What We Provide

The Services include, but are not limited to:

• a hosted software platform (“Platform”) that enables you to create and manage AI voice agents that interact with your customers or stakeholders,
• related APIs and web dashboard (“Dashboard”), and
• optional integrations with third-party services for transcription, large language model (“LLM”) processing, and voice generation.

The Platform connects these components into a unified conversational experience, including tools for speech transcription, AI processing, and voice output. Certain features may require separate subscriptions or agreements with third-party providers.

2.3 Third-Party Providers

Our Services may integrate with third-party providers of transcription, LLM processing, and voice generation (“Providers”). You understand and agree that:

• Your Content (as defined in Section 4) may be shared with such Providers as necessary to deliver the Services.
• Each Provider has its own terms of service and privacy policy that you must review and accept before use.
• Aigenti is not responsible for, and makes no representations or warranties regarding, the actions, omissions, or services of any Provider.
• If you have your own Provider accounts, you may connect them to the Platform using your own API keys, in which case you will be billed directly by the Provider for usage outside of Aigenti’s fees.

2.4 Use Restrictions

You agree not to, and will not permit others to:

• License, sell, rent, lease, transfer, assign, reproduce, distribute, host, or otherwise commercially exploit the Services, except as expressly permitted in these Terms.
• Use the Services in any way that violates applicable law, including Canadian privacy, telecommunications, and anti-spam laws.
• Create or use AI voice agents for unlawful, harmful, or misleading purposes, including impersonation without consent.
• Use Aigenti’s name, trademarks, or branding without prior written permission.
• Remove or alter any proprietary notices in the Services.
• Reverse engineer, decompile, or attempt to derive source code from the Services, except to the extent this restriction is prohibited by applicable law.
• Access or scrape the Services using automated means without our prior written consent.
• Upload malware or bypass security features of the Services.
• Interfere with or disrupt the Services or any networks connected to the Services.
• Use the Services to create datasets for training models that compete with Aigenti’s Services.

Aigenti reserves the right to determine, in its sole discretion, whether your use violates these Terms.

2.5 Service Updates

You understand that the Services may change over time. Aigenti may update, remove, or modify features, products, or functionalities at any time, with or without notice, unless otherwise required by law. If updates are required to continue using the Services, you agree to install them promptly.

2.6 Fees

Your use of the Services is subject to the fees listed on our website or in your subscription agreement. Fees may be based on usage, subscription level, or both.

• Any changes to fees will apply at the end of your current subscription term.
• Fees for third-party Providers are separate unless bundled into Aigenti’s pricing.
• You are responsible for any data, voice, or internet charges incurred in connection with your use of the Services.

3. Creating an Account

3.1 Registration

To access the Services, you must register and create an account (“Account”) by providing accurate, current, and complete information as prompted during the registration process. You agree to:

• maintain and promptly update your Account information to keep it true, accurate, current, and complete;
• not create an Account using false information or on behalf of someone else without proper authorization; and
• be responsible for all activities that occur under your Account.

You may delete your Account at any time in accordance with Section 7 (Term and Termination).

3.2 Eligibility

You represent and warrant that you:

• are at least 18 years old, or the age of majority in your province or territory of residence (whichever is greater);
• have the legal capacity to enter into these Terms;
• are not prohibited from accessing or using the Services under applicable law, including Canadian export control and sanctions laws; and
• if entering into these Terms on behalf of an entity, have the authority to bind that entity.

If you are under the age of majority, you may only use the Services with the involvement and consent of a parent or legal guardian, who agrees to be bound by these Terms.

3.3 User Information & Credentials

When you create an Account, you will be required to choose login credentials (such as a username and password). You agree that you are solely responsible for:

• maintaining the confidentiality and security of your credentials;
• restricting access to your Account; and
• all activities that occur under your Account, whether or not you authorized them.

You must immediately notify Aigenti of any unauthorized use of your Account or credentials, or any other breach of security.

Aigenti reserves the right to suspend or terminate your Account if we reasonably suspect unauthorized or fraudulent use.

3.4 Account Ownership

Each Account is intended for one individual or entity. You may not share your Account credentials with others, and each user must maintain their own Account. If you are an organization, you must ensure each individual accessing the Services has their own authorized login credentials.

4. Intellectual Property Rights, Ownership and Grants

4.1 Your Content

When you use the Services, any data, audio, text, images, or other materials that you upload, transmit, or input into the Platform (“Your Content”) remains yours. You retain all rights, title, and interest in and to Your Content, including any intellectual property rights, subject only to the rights you grant to Aigenti in these Terms.

Aigenti does not claim ownership of Your Content.

4.2 Rights You Grant Us

By submitting, transmitting, or making Your Content available through the Services, you grant Aigenti a worldwide, royalty-free, sublicensable, and transferable license to host, store, cache, use, display, reproduce, modify, adapt, process, analyze, transmit, and distribute Your Content solely as necessary to provide, maintain, and improve the Services.

• If you enable privacy-restricted mode (similar to “hipaaEnabled”), Your Content will not be stored or retained beyond the active session, except as required by law.
• If you do not enable privacy-restricted mode, Your Content may be stored temporarily to provide features such as quality improvement, latency reduction, or call analytics.
• Aigenti will not use Your Content to train AI models for the benefit of other customers, unless you have provided explicit consent.

4.3 Generated Output

To the extent permitted by law:

• You own the rights in the outputs generated by the Services based on Your Content (“Generated Output”), subject to these Terms.
• Aigenti makes no guarantee that Generated Output will be free from claims of infringement or other intellectual property disputes.
• You are responsible for how you use the Generated Output, including ensuring compliance with applicable laws (e.g., privacy, consumer protection, intellectual property, and telecommunication rules).

4.4 Feedback

If you provide suggestions, ideas, or other feedback (“Feedback”) to Aigenti, you agree that:

• You do so voluntarily;
• Feedback is not confidential; and
• Aigenti may use, reproduce, and exploit the Feedback in any way without obligation or compensation to you.

4.5 Aigenti’s Rights

The Services, including all software, source code, object code, models, algorithms, text, graphics, images, branding, interfaces, and all other intellectual property provided by Aigenti (“Aigenti IP”), are owned by Aigenti or its licensors.

Except for the limited rights expressly granted in these Terms, you obtain no ownership or other rights in Aigenti IP. All rights not expressly granted are reserved.

4.6 Third-Party Providers

Some functionality of the Services relies on Providers (e.g., transcription, LLMs, or voice generation). These Providers require certain rights to process Your Content. By using such functionality, you grant Providers the rights necessary to provide their services.

You acknowledge that:

• Provider terms and privacy policies apply in addition to these Terms;
• Aigenti does not control Providers and is not liable for their actions; and
• If you connect your own Provider accounts, you are solely responsible for compliance with those providers’ terms.

5. Aggregate Stats

5.1 Aggregated and Anonymized Data

Aigenti may monitor your use of the Services and collect data relating to such use. We may compile this information into aggregated and anonymized statistical or performance data (“Aggregated Statistics”).

Aggregated Statistics:

• will not identify you or any individual,
• may include metrics such as usage volumes, latency times, error rates, and feature adoption, and
• are owned exclusively by Aigenti.

5.2 Purpose of Use

Aigenti may use Aggregated Statistics for:

• operating, maintaining, and improving the Services,
• developing new features and functionality, and
• commercial purposes such as analytics, research, and benchmarking.

No Aggregated Statistics will be used to re-identify you or any individual.

6. Communications

6.1 Service Communications

By creating an Account or using the Services, you agree that Aigenti may send you operational or transactional communications relating to your Account or the Services. These communications may include:

• account verification and security alerts,
• updates about service functionality or availability,
• billing or payment notices, and
• legal or policy updates.

These communications are necessary to provide the Services and are not considered marketing messages. You cannot opt out of receiving them unless you close your Account.

6.2 Marketing Communications

With your express consent, Aigenti may also send you promotional emails, newsletters, or notifications about new features, services, or events. You may withdraw your consent to receive marketing communications at any time by:

• clicking the “unsubscribe” link in the email, or
• adjusting your communication preferences in your Account settings.

6.3 Notifications

We may send you communications by email, push notifications, in-app messages, or other electronic means, depending on your settings and applicable law. By using the Services, you agree to keep your contact information accurate and up to date so that we can reach you as needed.

7. Term and Termination

7.1 Term

These Terms begin on the earlier of (a) the date you first create an Account or (b) the date you first use the Services, and remain in effect until terminated in accordance with this Section.

7.2 Termination by Aigenti

We may suspend or terminate your access to the Services immediately, without notice, if:

• you breach these Terms,
• providing the Services to you becomes unlawful,
• continued service is commercially impractical due to circumstances outside our control, or
• we reasonably believe your use of the Services poses a security or legal risk to Aigenti, our Providers, or other users.

If termination occurs for reasons other than your breach, and you have prepaid subscription fees, Aigenti will refund any unused, prepaid amounts on a pro-rata basis.

7.3 Termination by You

You may terminate these Terms at any time by:

• closing your Account through the Dashboard, or
• providing notice to Aigenti that you no longer wish to use the Services.

If you terminate, you remain responsible for all fees incurred before termination becomes effective.

7.4 Effect of Termination

Upon termination:

• your right to use the Services will immediately cease;
• you may lose access to Your Content, Generated Output, and account-related data; and
• Aigenti may delete your Account and associated data in accordance with our data retention policy and applicable law.

Aigenti will not be liable to you or any third party for suspension or termination of the Services, except as expressly provided in these Terms.

7.5 Survival

The following provisions will survive termination: Sections 4 (Intellectual Property Rights), 5 (Aggregate Stats), 7.4 (Effect of Termination), 9 (Indemnity), 10 (Disclaimer of Warranties), 11 (Limitation of Liability), 12 (Governing Law and Dispute Resolution), 14 (Severability and Waiver), and any other provisions that by their nature should survive.

8. Changes to Terms

8.1 Right to Update

Aigenti may revise these Terms from time to time. When we make changes, we will:

• post the updated Terms on our website and within the Platform,
• update the “Last Updated” date at the top of the Terms, and
• if you have an Account, notify you by email or in-app notice at least 30 days before material changes take effect, unless a shorter period is required by law.

8.2 Material Changes

If we make material changes that affect your rights or obligations, the updated Terms will apply on the earlier of:

• the date you accept them through a required consent flow, or
• 30 days after we notify you of the changes.

If you do not agree to the updated Terms, you must stop using the Services and close your Account before the effective date of the changes.

8.3 Non-Material Changes

Updates that are administrative, technical, or clerical in nature, or that do not materially affect your rights, may take effect immediately upon posting.

8.4 Consumer Contracts

If you are an individual using the Services primarily for personal, family, or household purposes, you will not be bound by any amendment to these Terms that is prohibited by applicable consumer protection laws. In such cases, your contract will continue under the version of the Terms in effect at the time you entered into the agreement, unless you expressly consent to the new version.

9. Indemnity

9.1 Your Indemnification Obligations

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Aigenti, and our directors, officers, employees, contractors, licensors, providers, and agents (collectively, the “Aigenti Parties”) from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to:

• your access to or use of the Services,
• your breach of these Terms, any applicable law, or any rights of a third party, including without limitation Canadian privacy, consumer protection, telemarketing, or anti-spam laws, or
• your negligence, fraud, or willful misconduct.

Aigenti reserves the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to fully cooperate with us in asserting available defenses.

9.2 Indemnification by Aigenti

Aigenti will defend, indemnify, and hold you, and if applicable your directors, officers, employees, and contractors (“Customer Indemnitees”), harmless from any costs, damages, or legal fees that are finally awarded against you or agreed to in settlement, in connection with a third-party claim alleging that the Services, as provided by Aigenti (excluding Your Content and third-party Provider services), infringe a valid Canadian or U.S. intellectual property right.

This indemnity does not apply to the extent the claim arises from:

• modifications to the Services not made by Aigenti,
• use of the Services in combination with items not provided by Aigenti, if the claim would not have arisen but for that combination,
• your failure to use updated or modified Services provided by Aigenti to avoid the claim, or
• your use of the Services in breach of these Terms.

9.3 Remedies for IP Infringement

If your use of the Services is, or in our reasonable opinion is likely to be, enjoined due to an intellectual property claim, Aigenti may, at its sole option and expense:

• replace or modify the Services to make them non-infringing while providing substantially equivalent functionality,
• obtain for you the right to continue using the Services, or
• if neither (a) nor (b) is commercially feasible, terminate your access to the affected Services and refund any prepaid, unused fees on a pro-rata basis.

9.4 Sole Remedy

The indemnification obligations set out in this Section 9 are your sole and exclusive remedy, and Aigenti’s entire liability, with respect to any third-party claims relating to intellectual property infringement.

10. Disclaimer of Warranties and Conditions

10.1 General Disclaimer (B2B Use)

Except as expressly provided in these Terms, and to the fullest extent permitted by law, the Services are provided on an “as is” and “as available” basis, with all faults and without any warranties, representations, or conditions of any kind, whether express, implied, statutory, or otherwise.

Aigenti specifically disclaims all implied warranties or conditions of:

• merchantability,
• fitness for a particular purpose,
• title, and
• non-infringement.

We do not warrant that:

• the Services will be uninterrupted, error-free, secure, or free from harmful code,
• the Services will meet your requirements, or
• the Services will be compatible with your systems or devices.

10.2 Consumer Use (B2C Contracts)

If you are an individual using the Services primarily for personal, family, or household purposes, you may have statutory rights under consumer protection laws in your province or territory that cannot be excluded. In such cases, nothing in these Terms will limit or exclude any of those non-waivable rights.

10.3 Third-Party Providers

Aigenti makes no representations, warranties, or conditions regarding the services of third-party Providers (such as transcription, LLMs, or voice generation). You acknowledge that your use of Provider services may be subject to their own terms and policies, which Aigenti does not control.

10.4 No Advice or Information

No advice or information, whether oral or written, obtained from Aigenti or through the Services, will create any warranty, representation, or condition not expressly stated in these Terms.

11. Limitation of Liability

11.1 Exclusion of Certain Damages (B2B Use)

To the fullest extent permitted by law, Aigenti and the Aigenti Parties will not be liable to you for any:

• loss of profits, revenue, goodwill, or data,
• indirect, incidental, special, consequential, exemplary, or punitive damages, or
• costs of substitute goods or services,

arising out of or relating to these Terms or your use of the Services, even if we have been advised of the possibility of such damages.

11.2 Cap on Liability (B2B Use)

To the fullest extent permitted by law, Aigenti’s total cumulative liability to you for any claims arising out of or relating to these Terms or the Services will not exceed the greater of:

• USA $100, or
• the total fees you paid to Aigenti in the twelve (12) months preceding the event giving rise to the claim.

11.3 Consumer Use (B2C Contracts)

If you are an individual using the Services for personal, family, or household purposes, the limitations in Sections 11.1 and 11.2 apply only to the extent permitted by the consumer protection laws of your province or territory.

In particular, nothing in these Terms limits Aigenti’s liability for: gross negligence, intentional misconduct, fraud, or breach of statutory consumer rights.

11.4 Applicability

These limitations and exclusions apply:

• regardless of the legal theory of liability (contract, tort, statute, or otherwise), and
• even if any remedy fails of its essential purpose.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms, and all related disputes, will be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of laws principles.

12.2 Dispute Resolution for Business Users (B2B Contracts)

If you are using the Services on behalf of a business, the following applies:

• Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be referred to and finally resolved by binding arbitration under the Arbitration Act, 1991 (Ontario).
• Forum: The arbitration will take place in Toronto, Ontario, in English, before a single arbitrator mutually agreed upon by the parties (or appointed under the Act if no agreement).
• Finality: The arbitrator’s decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
• Class Actions: To the fullest extent permitted by law, disputes must be brought in an individual capacity, and not as a class, collective, or representative action.

12.3 Consumer Rights (B2C Contracts)

If you are an individual using the Services for personal, family, or household purposes, you retain all rights under the Consumer Protection Act, 2002 (Ontario) or other applicable consumer protection laws in your province or territory. In particular:

• You are not required to submit disputes to arbitration, and you may bring claims in the courts of your province or territory.
• Nothing in these Terms limits your right to participate in a class proceeding where permitted by law.

12.4 Informal Resolution

Before either party commences arbitration or litigation, the parties will first attempt to resolve the dispute in good faith through informal discussions. Either party may initiate this process by providing written notice to the other. If the dispute is not resolved within thirty (30) days of notice, arbitration or litigation may be initiated as permitted by this Section.

13. International Use

13.1 Access from Outside Canada

The Services are controlled and operated by Aigenti from Canada, but may be accessed globally. We make no representations that the Services are appropriate, lawful, or available for use in any particular jurisdiction. If you access or use the Services from outside Canada, you do so at your own risk and are responsible for compliance with all local laws that apply to you.

13.2 Data Transfers

By using the Services, you acknowledge and agree that Your Content and personal information may be transferred to and processed in countries outside your jurisdiction, including Canada and the United States. The level of protection for your data may not be the same as the laws of your home jurisdiction.

13.3 Jurisdiction for Disputes

If you are not resident in Canada, you agree that any disputes with Aigenti will be subject to Section 12 (Governing Law and Dispute Resolution), and that you will not contest Ontario, Canada, as the forum for dispute resolution.

14. Severability, Waiver

14.1 Severability

If any provision of these Terms is found by a court or arbitrator to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

14.2 Waiver

Any failure by Aigenti to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. A waiver will only be effective if it is in writing and signed by Aigenti. The waiver of any breach or default will not constitute a waiver of any other or subsequent breach or default.

15. Export Control

15.1 Compliance with Export Laws

You agree not to use, export, import, or transfer the Services except as authorized by the laws of Canada, the United States, and any other applicable jurisdictions.

15.2 Prohibited Destinations and Users

In particular, without limitation:

• You may not access or use the Services if you are located in a country or territory subject to comprehensive trade or economic sanctions under the laws of Canada, including those administered by Global Affairs Canada.
• You may not access or use the Services if you are on a list of prohibited or restricted parties maintained by the Government of Canada, the United Nations, the United States, the European Union, or any other jurisdiction applicable to you.
• You may not use the Services for any purpose prohibited by applicable law, including the development, design, manufacture, or production of weapons of mass destruction.

15.3 Representation

By using the Services, you represent and warrant that you:

• are not located in a country that is subject to Canadian, U.S., or international embargoes or trade sanctions,
• are not listed on any Canadian, U.S., or international government list of prohibited or restricted parties, and
• will not use the Services in violation of any applicable export or trade control laws.

16. Notice

16.1 Methods of Notice

All notices required or permitted under these Terms must be in writing, reference these Terms, and will be deemed given:

• (a) when delivered personally;
• (b) one business day after being sent by a nationally recognized courier service with written confirmation of delivery;
• (c) three business days after being sent by registered or certified mail, return receipt requested, postage prepaid; or
• (d) when sent by email, on the date the email is transmitted if sent during normal business hours of the recipient, and on the next business day if sent after normal business hours.

16.2 Notices to Aigenti

You may give notice to Aigenti at the following address or email (or such other address or email as we may notify you of in writing):

Email: support@aigenti.ai

16.3 Notices to You

We may provide notices to you:

• to the email address you most recently provided in connection with your Account, or
• through the Services (e.g., in-app notifications or dashboard messages).

You are responsible for ensuring that your contact information is current and accurate.

17. Assignment

17.1 Your Restrictions

You may not assign, subcontract, delegate, or otherwise transfer these Terms, your Account, or any of your rights or obligations under these Terms, whether by operation of law or otherwise, without Aigenti’s prior written consent. Any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void.

17.2 Aigenti’s Rights

Aigenti may assign or transfer these Terms, in whole or in part, without your consent:

• (a) to any affiliate or successor,
• (b) in connection with a merger, acquisition, corporate reorganization, or sale of substantially all of its assets, or
• (c) as otherwise permitted by law.

Any permitted assignee will assume all rights and obligations of Aigenti under these Terms.

17.3 Binding Effect

Subject to the above restrictions, these Terms will be binding upon, and inure to the benefit of, the parties and their respective successors and permitted assigns.

18. Force Majeure

18.1 No Liability for Certain Events

Aigenti will not be liable or responsible, nor be deemed to have defaulted or breached these Terms, for any delay or failure in performance resulting from causes outside its reasonable control (“Force Majeure Event”).

18.2 Examples of Force Majeure Events

Force Majeure Events include, but are not limited to:

• acts of God, natural disasters (fire, flood, earthquake, storm),
• epidemics, pandemics, public health emergencies,
• war, terrorism, riots, or civil unrest,
• government actions, embargoes, sanctions, or restrictions,
• labor disputes, strikes, or shortages of materials or transportation,
• failures or outages of internet, telecommunications, power, or hosting providers,
• and any other cause beyond Aigenti’s reasonable control.

18.3 Notice and Efforts

If a Force Majeure Event occurs:

• Aigenti will provide notice to you within a reasonable time, and
• Will make commercially reasonable efforts to resume performance as soon as practicable.

18.4 Suspension of Obligations

During a Force Majeure Event, Aigenti’s obligations will be suspended for the duration of the event and the period reasonably needed to recover.

19. Source code disclosures

19.1 Use of Open Source Software

The Services may incorporate or rely on third-party open source software components (“Open Source Software”), which are subject to their own license terms. Nothing in these Terms limits your rights or obligations under the applicable Open Source Software license.

19.2 No Distribution

Aigenti does not distribute Open Source Software directly to you. Any such software is only used as part of the hosted Services.

19.3 Disclaimer

All Open Source Software used within the Services is provided “as-is” without warranties of any kind. Aigenti disclaims all liability arising from the use of such Open Source Software, except as required by applicable law.

20. Final Terms

20.1 Entire Agreement

These Terms, together with any ordering documents or subscription agreements entered into between you and Aigenti, constitute the entire agreement between you and Aigenti with respect to your use of the Services. They supersede all prior or contemporaneous agreements, understandings, and representations, whether written or oral, relating to the Services.

20.2 Precedence

In the event of any conflict between these Terms and any order form, subscription plan, or agreement you have with Aigenti, the order form or agreement will control to the extent of the conflict, unless expressly stated otherwise.

20.3 No Third-Party Rights

These Terms are solely for the benefit of you and Aigenti and do not confer any rights or remedies upon any other person or entity.

20.4 No Waiver

The failure by Aigenti to enforce any provision of these Terms shall not constitute a waiver of such provision or any other provision.

20.5 Headings

The section headings used in these Terms are for convenience only and have no legal or contractual effect.

21. Contact Us

Aigenti welcomes comments, questions, concerns, or suggestions. Please send us any inquiries at support@aigenti.co.